Order changes and refunds
If something is wrong with an order, contact the business promptly with your order number so it can be reviewed.
The final cancellation and refund terms depend on the products offered and applicable Irish and EU consumer law. This draft requires review by an Irish legal professional and confirmation of the business's actual process.
See the Contact page for the current support contact.
Requesting a change or cancellation
Made-to-order cakes may require preparation before the selected fulfilment date. Contact the business as soon as possible; a change or cancellation can depend on the preparation stage and applicable law.
Problems with an order
If an order is missing, damaged, incorrect or otherwise not as agreed, contact the business promptly and include your order number and a description of the issue. The business will review the details and explain the available next steps.
Refunds
Where a refund is due, it will be processed through the original payment method where possible. The time for the funds to appear depends on the payment provider and the card issuer. This policy does not limit statutory consumer rights.